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Frequently Asked Questions

(click each question to show its answer)

Do you need my original document for a Certified Translation?

Usually not! All we require is a clear legible copy of the document(s) in order to certify the translation; we will always let you know if we require the original document.

It is important however that you submit a reasonably good quality copy. Please note that any illegible text will be labelled as such.

Sworn or certified translations?

In the UK, the sworn translation is purely theoretical whereas it is pretty much the principal term used abroad for official translations. The UK equivalent is simply referred to as a ‘Certified Translation’ and this is what the main UK authorities and institutions will require as part of an application.

How can I send my documents over to you for translation?

The best way to send the document(s) is to email us a copy of your document, or to upload it using our free quotation form. Alternatively you can send your document by fax or a photocopy by post.

Will a Certified Translation meet my requirements?

In our experience the standard certification will satisfy UK organizations such as the Home Office, consulates, insurance companies, academic and educational institutions, UK Naric, UK employers, banks and the Passport Agency.

Legalisation requirements do however vary from institution to institution and from country to country, so if you are in any doubt as to what type of certification is necessary for your document you should contact the relevant institution directly.

If submitting your translated document to a UK court it was previously necessary to have it certified before a solicitor. The rules have just recently changed, and the translator can simply sign a standard statutory declaration which we use here at Certified Translation Services. If the translation is to be used outside the UK it may also require certification by a Notary Public and legalisation by the Foreign and Commonwealth Office (FCO) as well as translation. Please contact your local consular service for more information to ensure you request the correct level of certification.

How long does it take?

We can normally prepare your translations within 3-4 business days for translation and certification. You will need to allow another 1-3 days for postage. A next day delivery service is also available where documents are required urgently. An urgent rate will apply where an express service is required.

We will give you a time estimate on providing a quote for the service.

How can I submit my document(s)?

You can send us your document(s) using one of four options:

  1. By uploading it using our Free Quotation form
  2. By sending it as an attachment in an email
  3. By faxing it to us on +44 (0) 208711 3434
  4. By posting us a copy of your document

In the vast majority of cases a good quality copy of your document will suffice and you would only need to send us the original document if we request it explicitly.

You can upload documents in Word format (.doc or .docx), PDF format, Open Office format (.odt), as Rich Text (.rtf), or as scanned images in .JPG format.

Please ensure that absolutely ALL parts of the document(s) are included, as we translate everything that appears in the document(s). All illegible or amended sections of the document(s) will be labelled as such in the translation.

What are your fees?

Most documents cost from £30.00-£45.00 plus VAT per page. We offer discounts on larger projects such as translations of course syllabuses where the client may need to translate up to 80-90 pages in one go.

How would you certify the translation?

The basic requirement in the UK is that a declaration must state that the translation has been made by a qualified translator or an accredited company, and that it is accurate. It should be attached to the translated document. This declaration can be signed by the translator or a representative of the translation company depending on where it is to be sent.

For translations that will be sent abroad, it is sometimes necessary to have the declaration signed in the presence of a Notary Public, depending on the purpose of the translation and the country where it will be used.

In some countries, such as Brazil, translators undergo a selective examination process or are appointed by a court or Government authority to be recognized as “sworn translators”.  In such cases, a translation by a sworn translator is an official document in its own right and no further certification or legalisation is usually required for official use in that country.

Are you able to verify equivalence for academic qualifications obtained abroad?

No. The organization that deals with this procedure is UK Naric. We can only provide a certified translation which must then be submitted to UK Naric.

My name is spelt incorrectly in my original document. Can you correct this in the translation?

No. We are obliged to translate the document exactly as it is. If there are mistakes in the original document, you should contact the issuing authority directly and ask them to amend the document and reissue a corrected version.

Standard page

The standard page, in the case of our certified translations, contains approximately 320 words of source text (from the original document). An incomplete standard page shall be rounded up to the nearest half page.

Example:

  • The source text contains 250 words - payment for one standard page is due.
  • The source text contains 450 characters - payment for 1.5 standard pages is due

Why an online translation service?

Quite simply to save you time and money! Who has the time nowadays to carry documents up and down the UK for a translation? It is obviously much more comfortable to upload a document or email it as an attachment without leaving one’s home – or, at the worst, to pop out to the local internet café to do this.

Can I deliver/collect the documents in person?

We offer online translation services, but on rare occasions where a document is extremely urgent some clients do come in person to collect their material.

However it is much more practical to deliver documents using our website or by email, or post, where these options are viable.

How much do I have to pay extra for the translation to be posted to my address?

The answer is short: Nothing at all.

The cost of sending the translation by First Class Royal Mail is included in the price of service.

In special cases, for a £18 surcharge (including VAT) we can use the Royal Mail Special Delivery service, whereby the delivery is guaranteed on the next working day after posting.


Call our experts on
020 3940 3255

 

Get a free translation quotation

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4.80 Average

360 Reviews

Ilona

I highly recommend Universal Language Solutions. They took great care in meeting our exact needs for different languages and dialects, and were totally reliable in delivering on time and in budget. Despite us being in Scotland and them in London, their customer service and excellent communication made us feel they were part of our project. When lockdown happened we asked them to do some extra translation and voicing for us at short notice, to help move our project online, and they delivered that for us despite all the difficult circumstances, which we really appreciated.

Posted 1 day ago

Craig

The service has been both personable and professional throughout. Once I had confirmed what I wanted, the task was completed quickly and documents received by both email and post. Great service - thank you.

Posted 4 weeks ago

Vicente

Great service - fast, reliable and outstanding customer service. I hope that in the future you will be offering packages including consulate authentications.

Posted 1 month ago

Mahran

Really truly very good interpreting and translating Business, I have done few translating with them and I would recommend them to anyone that they need interpreter or translator. Thank you so much.

Posted 2 months ago

Yasmin

An amazing service ever I have dealt with . Quick service, speed answer for any questions.

Posted 6 months ago

Christopher

Efficient, friendly service with great turnaround time.

Posted 6 months ago

John

I can only say the service was outstanding! Very fast turnaround for us on critical documentation. We have no hesitation recommending them to anyone.

Posted 7 months ago

Sylvain Michel

Quick, money-efficient and high quality.

Posted 8 months ago

John Judd

The service was quick, appears to have met the requirements for various bodies in respect of authorised translation and was reasonably priced.

Posted 9 months ago

Anonymous

Excellent and really fast service.. cannot fault it. The translation is of really high standard and the service very professional throughout. I would recommend 100% any day

Posted 10 months ago

Paul Radley

Thank you Excellent in every way possible

Posted 11 months ago

Andres Moritan

The attention along the process was excellent and I received the certified translation in Argentina perfectly. Thank you very much!

Posted 11 months ago

Alejandro Martinez

Very professional and quick service with great communication from the team. Charline has been very helpful throughout the entire process. The turnaround on the translation was quicker than I expected, as it also was with receiving the original documents on the post. Will definitely use your services again! Thank you

Posted 11 months ago

Jamie

Excellent. Quick and accurate.

Posted 11 months ago

Anonymous

Speedy and professional service. Recommended!

Posted 1 year ago

Anonymous

Great quality, prompt responses, courteous - thank you!

Posted 1 year ago

Maria Prado Bueno Pastor

It's been great. Very accurate translation, perfect actually, and in a very short time. I will be using this service again. Thanks a lot

Posted 1 year ago

Haider Jaber

Extremely professional service, I highly recommend them

Posted 1 year ago

Cristina Morrison

Exceptional service on my academic transcript, and very quick delivery. They were communicative and quick on reply, specially Flavia and Rodolfo. Would work with them again if needed. The documents were presented impeccably as well.

Posted 1 year ago

Anonymous

I required some documents translating into Russian, I wasn't sure where to start so I Googled it and came across Universal Language Solutions LTD T/A Certified Translation Services. I found the website and application form straight forward and self explanatory, and very easy to use. My translated documents arrived back in a matter of days. Well packaged and very professionally done. I would not hesitate in recommending this company.

Posted 1 year ago

Johanna McDonald

A pleasure dealing with this efficient service

Posted 1 year ago

Alphonse Kablan

Very good service and professional.

Posted 1 year ago

Raissa Mattana

A high quality done professionally and quickly, besides the fair price charged. Highly recommended!

Posted 1 year ago

Anonymous

Quick, efficient, friendly and well priced!

Posted 1 year ago

Anonymous

Great and reliable service. Would use again if needed.

Posted 1 year ago

Sujit Pawar

Universal Translated my Marathi marriage certificate to English on time and accurately. The translation was sent to my home address on specified time. Really happy with the service.

Posted 1 year ago

Zahir Zainudin

Translation from Malay to English. Timely and accurate translation. Proffesional an efficient service.

Posted 1 year ago

Arvind Singh

You did very well Very prompt

Posted 1 year ago

Andrew Wilson

Universal Language Solutions provided a speedy and accurate service with very helpful support at a time when I needed a document translated from traditional Mandarin Chinese to English in a very short time frame. Highly recommended.

Posted 1 year ago

Jagoda Wachowska

Fantastic company! Efficient and friendly team provide a quick and hassle-free service - every time! Cannot recommend them highly enough! Many thanks ULS!

Posted 1 year ago

Anonymous

Flavia assisted me with the translations of my documents from English to Italian. The efficiency and professionalism was fantastic. The documents were processed within 4 days which was amazing, the price list is very competitive, definitely consider Universal Language Solutions Ltd if you need your documents translated. Once again, thank you Flavia.

Posted 1 year ago

Anonymous

Great service and amazing price, happy with everything Thank you

Posted 1 year ago

Victoria Pashko

Excellent service. I would highly recommend the business

Posted 1 year ago

Erika Ortiz

Was my first time with this service and I'm so happy with the help that I received. I 'll use again Thanks

Posted 1 year ago

Osamede Moses

Excellent piece of translation.Thank u for a job well done

Posted 1 year ago

V-Insurance

Very happy with the service and expertise of Universal Language Solutions - will definitely use them again. Jane

Posted 1 year ago

Anonymous

The team at Universal Language Solutions were quick to reply and do the translation, they are experts in certified translations too!

Posted 1 year ago

Kreireddine Hamdani

Good communication, good service and good job Deal with you again 10/10

Posted 1 year ago

Thatiana Navas

Outstanding services! Would definitely recommend!

Posted 1 year ago

Anonymous

The certified translation service was very prompt and the price was very competitive. They went beyond the call of duty, locating a specialist for my document which turned out to be Aramaic, not Hebrew, and completing the job very quickly.

Posted 1 year ago

Nur Izwani Abd Rahaman

Found this website when I searched on Google. I really needed my legal document to be translated very quickly so I filled up the online form and paid for 1 day service with next day delivery. I received confirmation of payment in my email but did not receive confirmation from the company itself. I waited 24 hours anyway, but realised nothing happened so I gave them a call. The customer service was very helpful, saying that they could not see any request from me but saw the payment so had asked me to re-send the document in an email with all the details required. They managed to translate the document within a few hours and sent me the translation for review, and once I confirmed that everything was ok, I received a notification saying that the documents had been mailed. I received the document the next day, and everything was in place. Excellent service and totally recommended.

Posted 1 year ago

Jamie Green

Great service, very professional from start to finish. Highly recommended

Posted 1 year ago

Silvio Santos

O serviço é perfeito. Toda as equipes estão prontas, dispostas e capacitadas para ouvir as tuas necessidades e rapidamente dar a solução! Realmente atenção, seriedade e profissionalimo se encontraram. Obrigado.

Posted 1 year ago

Anonymous

Excellent service and on time

Posted 1 year ago

Khaled Awad

Prompt , professional and efficient .

Posted 1 year ago

Stephen Jefferson

I was most impressed by the efficient service offered by Universal Language Solutions. They took care to understand my requirements exactly, and produced the translations quickly and expertly. The process included sending the documents to France for official authorisation which was accomplished in a very timely fashion.

Posted 1 year ago

Amanda Caldas

very good!!! big thanks!!!

Posted 1 year ago

Paulo Vandu

You made a good job.

Posted 1 year ago

European Colour Works

Fast efficient service backed up by a quality professional translation

Posted 1 year ago

Rafael Oliveira Maciel

Quick and professional service.

Posted 1 year ago

Thiago Abati

Serious, fast professionals with excellent service. I recommend it with absolute certainty.

Posted 1 year ago

Amer Hallaq

very good and efficient on time

Posted 1 year ago

Claudio Domiciano

The best.

Posted 1 year ago

Helen Avouris

I was impressed by all aspects of the service provided by Universal Language Solutions when I engaged them for the English to Greek translation of an official document. Firstly, the quote was less than half the price of their competitors. Then their communication was excellent, with a rapid, personal response to any emails. The translation itself was accurate and the job was turned around extremely rapidly. As you can imagine, I would not hesitate to recommend!

Posted 1 year ago

Anonymous

Fast, reliable and a great service. Very impressed and grateful for your assistance!

Posted 1 year ago

Ellen La Heji

fast and honest service good pricing very good and easy follow up

Posted 1 year ago

Anonymous

The service I received from this company was very prompt, super efficient and considerably better priced than some of the other companies I looked at. So all round, I was very happy - thank you!!

Posted 1 year ago

Annette Mills

Excellent service and very fast. All queries were answered quickly by telephone and email. Would highly recommend!

Posted 1 year ago

Rafael

Grate service!

Posted 1 year ago

Raquel Mendes

Great work., whit great workers

Posted 1 year ago

Anonymous

Professional service. Document arrived on time. Excellent job. Thank you.

Posted 1 year ago

Jaime Uribe

I have used Universal Language Solutions on multiple occasions; mostly for the translation of official documents from European and South American jurisdictions which in certain cases also required the addition of an Apostille. Throughout I was given opportune advice which demonstrated experience; the jobs were handled under short deadlines (sometimes overnight), the quality of the translations and printed documents were high, and they were speedily delivered. Very Happy with the overall service level.

Posted 1 year ago

Xavier Abreu

Very good service, highly recommended.

Posted 1 year ago

Stephen Hastings

Many thanks. The translation was just what I required and the people who requested it were happy with it. Stephen

Posted 1 year ago

Anonymous

Excellent translation

Posted 1 year ago

Kelly Noonan

Excellent service would 100% recommend and best price

Posted 1 year ago

Claudiony Araujo

Very good service

Posted 1 year ago

Claire Parish

I used Universal Language Solutions Ltd for the translation of a Certificate from Italian into English. I received a prompt and professional service and would definitely recommend them.

Posted 1 year ago

Melody Maniego

translation wise was ok. Few wrongs but my mistake i didnt check it properly as they sent the soft draft wich is good. Presentation was good very professional including certifation and stamp. I will highly recommend it

Posted 1 year ago

Linghui Chao

Reasinablr price and fast service. Thanks.

Posted 1 year ago

Vladimir Martins

On time, on the budged and with a perfect quality. I'd definitely recommend.

Posted 1 year ago

Samantha Wilson

Excellent ..a very professional job well done. Materials used are of the best quality and service was on par. Thank you.

Posted 1 year ago

Christian Denereaz

Very quick translation

Posted 1 year ago

Peter

Good professional service. However do think for the price an electronic copy could be included via email.

Posted 1 year ago

Laissa Oliveira

Did good work everything i needed thank you.

Posted 1 year ago

Zita Derbak

I was most impressed with the service I have received from Universal Language Solution LTD. I requested my A levels to be translated. I had very informative and prompt correspondence throughout, the translation was quick, I was allowed to double check it prior to sending the original translation. The translation arrived by the time it was promised, the paper of the translation was of high quality, was even put in a extra plastic pouch to keep it safe. I was very happy with every detail of the service. Thank you very much!

Posted 1 year ago

Westmeria Recruitment Limited

Very good service, received translation when confirmed would receive.

Posted 1 year ago

Gemma Hampson

Absolutely incredible. Super fast response to my enquiry, a concise and informative quoting process. Fast ordering, dispatched and delivered bang on time. Very reasonable prices. Would only ever use USL ltd for future translations.

Posted 1 year ago

Anonymous

They were very friendly and helpful on the phone.

Posted 1 year ago

Aftab Hussain

Fantastic service. Quick turnaround time and excellent translation.

Posted 1 year ago

Y. Suzanne Orian

I am very happy with the service I received. Having paid extra for rapid service and delivery I was nevertheless surprised to receive back the sworn translation I had requested, earlier than expected.

Posted 1 year ago

Charlie Lin

Translation accuracy and service in place, I will contact with them next time if I need to translate another document.

Posted 1 year ago

Christel El Kettas

The service was fast and friendly and professional, just what is needed for a translation. Thanks!!

Posted 1 year ago

Anonymous

Excellent service!

Posted 1 year ago

Nebal Istanbouly

Very professional

Posted 1 year ago

Anonymous

I have used Universal Language Solutions services now three times from Spanish and from Italian and I can always appreciate their rapidity and professionalism. Highly recommended!

Posted 1 year ago

Nicola Moran

Universal Language Solutions recently completed a complex technical document translation for us in Portuguese from English. They were very responsive to our needs, had a short lead time a completed a strong, clear translation to our Clients satisfaction. They were very professional and flexible. I would highly recommend them.

Posted 1 year ago

Anonymous

I've never done anything like this before and they held my hand all the way;-It was in the post to me and the job was done;-simply very good.

Posted 1 year ago

Anonymous

Very quick repling about the quote (less than an hour after asking), very quick delivery! I highly reccomend!

Posted 1 year ago

Gaetano Dell

excellent service with a focus on customer care. The translator kept in contact and submitted a draft that I was able to check. Thank you.

Posted 1 year ago

Anonymous

Quick response and excellent service!

Posted 1 year ago

Angel Vasilev

Great service. I received the translated document on time, as promised. Would use this company again.

Posted 1 year ago

Paul Evans

Excellent service, the quotation was received the same day as requested and the turnaround between placing the order and receiving the certified translation was very quick. The certified document appears very professional and I was pleased that I used this company.

Posted 1 year ago

Neal Young

The service provided was extremely efficient, professional and exact in details. Will happily recommend Universal Language Solutions to others.

Posted 1 year ago

Jane Fagan

Excellent prompt service, thank you.

Posted 1 year ago

Anonymous

I had several complicated documents translated from Arabic to English, that needed to be delivered to a very high standard so as to be acceptable. The service was wonderful with prompt replies to my emails from the very first instance. Staff on the email were helpful and very attentive to my needs, including the specifications I required for the documents, especially Flavia who was absolutely amazing in responding very quickly to all my requests. I received the hard copies in the post on time & the presentation was outstanding! Cost wise, I feel compliments their standards. I will probably use their services again & I would really recommend them.Thank you Flavia!

Posted 1 year ago

Patty

Surpreendeu com a praticidade e retorno eu amei o serviço prestado e vou voltar a fazer traducoes com vocês

Posted 1 year ago

Anonymous

The staffs are very polite and they replies email very promptly. They are very helpful. I would definitely recommend them. If you are looking for a professional translation service, Choose them and I promise you won’t regret it. Excellent service.

Posted 1 year ago

Catherine

Looking for a service to translate a long commercial document, I found Certified Translation Services online. From the outset their contact was quick, easy, consistent and professional, with a high level of accuracy and well explained information. The document was returned translated within the projected timescale of three days, to a high standard. I would use Certified Translation Services again without hesitation.

Posted 1 year ago

Anonymous

Very fast service and very helpful service from Natalie Datson. Thank you

Posted 1 year ago