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Frequently Asked Questions

(click each question to show its answer)

Do you need my original document for a Certified Translation?

Usually not! All we require is a clear legible copy of the document(s) in order to certify the translation; we will always let you know if we require the original document.

It is important however that you submit a reasonably good quality copy. Please note that any illegible text will be labelled as such.

Sworn or certified translations?

In the UK, the sworn translation is purely theoretical whereas it is pretty much the principal term used abroad for official translations. The UK equivalent is simply referred to as a ‘Certified Translation’ and this is what the main UK authorities and institutions will require as part of an application.

How can I send my documents over to you for translation?

The best way to send the document(s) is to email us a copy of your document, or to upload it using our free quotation form. Alternatively you can send your document by fax or a photocopy by post.

Will a Certified Translation meet my requirements?

In our experience the standard certification will satisfy UK organizations such as the Home Office, consulates, insurance companies, academic and educational institutions, UK Naric, UK employers, banks and the Passport Agency.

Legalisation requirements do however vary from institution to institution and from country to country, so if you are in any doubt as to what type of certification is necessary for your document you should contact the relevant institution directly.

If submitting your translated document to a UK court it was previously necessary to have it certified before a solicitor. The rules have just recently changed, and the translator can simply sign a standard statutory declaration which we use here at Certified Translation Services. If the translation is to be used outside the UK it may also require certification by a Notary Public and legalisation by the Foreign and Commonwealth Office (FCO) as well as translation. Please contact your local consular service for more information to ensure you request the correct level of certification.

How long does it take?

We can normally prepare your translations within 3-4 business days for translation and certification. You will need to allow another 1-3 days for postage. A next day delivery service is also available where documents are required urgently. An urgent rate will apply where an express service is required.

We will give you a time estimate on providing a quote for the service.

How can I submit my document(s)?

You can send us your document(s) using one of four options:

  1. By uploading it using our Free Quotation form
  2. By sending it as an attachment in an email
  3. By faxing it to us on +44 (0) 208711 3434
  4. By posting us a copy of your document

In the vast majority of cases a good quality copy of your document will suffice and you would only need to send us the original document if we request it explicitly.

You can upload documents in Word format (.doc or .docx), PDF format, Open Office format (.odt), as Rich Text (.rtf), or as scanned images in .JPG format.

Please ensure that absolutely ALL parts of the document(s) are included, as we translate everything that appears in the document(s). All illegible or amended sections of the document(s) will be labelled as such in the translation.

What are your fees?

Most documents cost from £30.00-£45.00 plus VAT per page. We offer discounts on larger projects such as translations of course syllabuses where the client may need to translate up to 80-90 pages in one go.

How would you certify the translation?

The basic requirement in the UK is that a declaration must state that the translation has been made by a qualified translator or an accredited company, and that it is accurate. It should be attached to the translated document. This declaration can be signed by the translator or a representative of the translation company depending on where it is to be sent.

For translations that will be sent abroad, it is sometimes necessary to have the declaration signed in the presence of a Notary Public, depending on the purpose of the translation and the country where it will be used.

In some countries, such as Brazil, translators undergo a selective examination process or are appointed by a court or Government authority to be recognized as “sworn translators”.  In such cases, a translation by a sworn translator is an official document in its own right and no further certification or legalisation is usually required for official use in that country.

Are you able to verify equivalence for academic qualifications obtained abroad?

No. The organization that deals with this procedure is UK Naric. We can only provide a certified translation which must then be submitted to UK Naric.

My name is spelt incorrectly in my original document. Can you correct this in the translation?

No. We are obliged to translate the document exactly as it is. If there are mistakes in the original document, you should contact the issuing authority directly and ask them to amend the document and reissue a corrected version.

Standard page

The standard page, in the case of our certified translations, contains approximately 320 words of source text (from the original document). An incomplete standard page shall be rounded up to the nearest half page.

Example:

  • The source text contains 250 words - payment for one standard page is due.
  • The source text contains 450 characters - payment for 1.5 standard pages is due

Why an online translation service?

Quite simply to save you time and money! Who has the time nowadays to carry documents up and down the UK for a translation? It is obviously much more comfortable to upload a document or email it as an attachment without leaving one’s home – or, at the worst, to pop out to the local internet café to do this.

Can I deliver/collect the documents in person?

We offer online translation services, but on rare occasions where a document is extremely urgent some clients do come in person to collect their material.

However it is much more practical to deliver documents using our website or by email, or post, where these options are viable.

How much do I have to pay extra for the translation to be posted to my address?

The answer is short: Nothing at all.

The cost of sending the translation by First Class Royal Mail is included in the price of service.

In special cases, for a £18 surcharge (including VAT) we can use the Royal Mail Special Delivery service, whereby the delivery is guaranteed on the next working day after posting.

 

Get a free translation quotation

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4.87 Average

159 Reviews

Isabelle Reding

reliable and friendly

Posted 3 weeks ago

Anonymous

contracting the service is very straight forward and it is returned very fast.

Posted 3 weeks ago

Dobromila Sekaninova-Hands

The translation was completed faster than I expected. Brilliant service!

Posted 3 weeks ago

Anonymous

I contacted this translation company twice as I was very satisfied with their prompt response and professionalism after the first time. I needed a certified translation and I received it in 3 working days. I would highly recommend it.

Posted 3 weeks ago

O Nsereko

Very professional and pleasant to deal with. Would highly recommend Universal Language Solutions for your document translation needs!

Posted 3 weeks ago

Anonymous

Excellent service, perfect timing and quality!

Posted 3 weeks ago

Anonymous

Very efficient and professional service. Communication with the company was easy great too.

Posted 2 months ago

Anonymous

Very happy with the service. It was quick, straightforward and exactly what we needed.

Posted 2 months ago

Caterina Bissiri

I was looking for a reliable and professional translation service. I compared this one with others on the web and found this to be the most competitive and efficient. the staff is friendly and available, I got a quote within the promised time and I was 100 percent satisfied with the work done. Thank you

Posted 2 months ago

Saeed

Easy quick quality and good service Thank you!

Posted 2 months ago

Lee Burton

I was really impressed with the service that I received by Certified Translation Services from the Initial call I had with Jorge to the finished document translated by Eliana. I had the Document back within 3 days of my first call and could not recommend them highly enough.

Posted 2 months ago

Michael James

My friend was in a deportation centre and the translation will help him alot

Posted 2 months ago

Anonymous

Very efficient starting with quotation, translation to sending the hardcopy. Very pleased with the service, highly recommended.

Posted 2 months ago

Elizabeth Frey

I was happy with trheir politness and promptness. E Frey

Posted 2 months ago

Laura Agali

Response was very swift and polite. I haven't received my package yet but I have utmost confidence in your performance.

Posted 2 months ago

Anonymous

Used them a few times, always fast and reliable.

Posted 2 months ago

Anonymous

Quick,Excellent service. Very easy to communicate with.

Posted 2 months ago

Zeki Dikmen

Helpful and quick service.thanks very much9

Posted 2 months ago

Anonymous

Great service!

Posted 2 months ago

Giovanni Iannantuoni

Very professional, helpful, efficient and quick service.

Posted 2 months ago

Janyce Wright

Very prompt service, accurate. Very helpful service I would highly recommend them

Posted 2 months ago

Anonymous

Expedience with response and with translation. Polite and friendly team members and willing to be flexible when asked. Will definitely be our preferred supplier going forward.

Posted 2 months ago

Nilofar Essak

QUICK EASY FAST ANSWER

Posted 2 months ago

Paul

Quality fast service, excellent

Posted 2 months ago

Kim

Very happy with the service. Reasonably priced,quick, efficient and easy to communicate. I would use and recommend this company for sure.

Posted 2 months ago

Alexandros Katsouleas

Excellent!

Posted 2 months ago

Anonymous

Really helpful and professional.

Posted 4 months ago

Anonymous

Very prompt and efficient service.

Posted 4 months ago

Rawan Khader

I'm very pleased with my certified documents, the team is very friendly and efficient.

Posted 4 months ago

Sue Treeby

Very quick response to my request.Easy to pay and prompt return of the document. So easy to send my document by email. let's see if it suits the passport office!

Posted 4 months ago

Anonymous

Very fast and efficient service. I am completely satisfied and I would definitely recommend it.

Posted 4 months ago

Anonymous

Firstly, can I say that my name is Dennis White NOT Dennis Brown. Thankfully the details on the marriage certificate are correct! The certificate looks professional and the delivery was very quick. Your price was also very competitive. I would recommend your service to anyone.

Posted 4 months ago

Marcus Lopes

Every document I had to translate was further accepted by the one who's asked for it. And I was really happy about that. The care that was put into the documents that were sent to me was really visible. And when a little problem in the translation occurred, I got a new one as quick as it were possible. I am satisfied.

Posted 4 months ago

Andy

Prompt, efficient and great customer service. Very reasonably priced. All in all very good service.

Posted 4 months ago

Gayane Tshagharyan

I needed a translation to present to the embassy. A high quality job was done and the document was sent to me within a day. Thank you Priscilla for an outstanding service.

Posted 4 months ago

Anonymous

Certified Translation Services provided a very rapid service. They were really helpful with my plethora of initial questions and were very competitively priced. My translation was delivered faster than expected so absolutely no complaints!

Posted 4 months ago

Roxane Barcelo

I am very happy with the quality of work and how fast it is done. Thank you

Posted 4 months ago

Diane Green

Excellent and efficient service enabled my daughter to renew her British passport after receiving the translation of her marriage certificate. She was married abroad and had to change her maiden name to her married name and so needed proof of her marriage

Posted 5 months ago

Balwinder Singh

Yes I'm happy. you work very well& I send next document for translation. Thank you very much all team. Balwinder singh.

Posted 5 months ago

Nadarajah Jeyabellen

The staff were very helpful and sent the French to English translation (document) very promptly. Thank you for your service Jeyabellen.

Posted 5 months ago

Magdalena Butcher

Excellent and quick service.

Posted 5 months ago

Anonymous

Prompt replies, efficient and great quality services. I will definitely contact Universal Language Solutions again if needed and definitely recommend it to my friends. Thank you!

Posted 5 months ago

Amanda Camargo

Since I called to USL and spoken with Roxi I felt I could do it because she was very professional and very very kind by phone. Then Priscilla was very great with her job and also the gentleman was great as well. Also about the invoice was sent to me very fast as needed to send to my company straight away. I am very happy and I will suggest to my friends the company.Many thanks Amanda C

Posted 5 months ago

James Smithson

Very efficient service with a rapid turn around and the document was accepted without problem by the registrar.

Posted 5 months ago

Johanna Thorpe

Quick service and great communication.

Posted 5 months ago

Stacey Dieren

Extremely speedy service just as I asked for due to important Dutch documents!! Would recommend to anyone! Superb.

Posted 5 months ago

David Sharpe

Excellent in every way.

Posted 6 months ago

Anonymous

Very efficient and well priced.

Posted 6 months ago

Anonymous

I was very happy with the professional service right from the beginning. The turn around was fantastic.

Posted 6 months ago

Anonymous

Very good service Everything I did online from my house, very fast and effective.

Posted 6 months ago

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